Passenger Services Officer - Bali

Embark on an exciting career in aviation as a Passenger Services Officer with Jasa Angkasa Semesta, Tbk., Pt at Ngurah Rai International Airport in Bali. This role offers a unique opportunity to work in a dynamic environment, ensuring smooth and efficient passenger services. As a Passenger Services Officer, you will be the face of our airline, providing exceptional customer service and support to our passengers. You will work closely with various departments to handle passenger inquiries, manage check-in processes, and ensure compliance with aviation regulations. Join us in Bali and be part of a team that values innovation, excellence, and a passion for aviation.

At Jasa Angkasa Semesta, Tbk., Pt, we are committed to delivering world-class air travel experiences. Our team is dedicated to providing top-notch services to our passengers, ensuring their journeys are as smooth and enjoyable as possible. As a Passenger Services Officer, you will use our state-of-the-art passenger service system (PSS) to manage bookings, check-ins, and customer inquiries. You will also have the opportunity to work with our loyalty program, providing personalized services to our frequent flyers. This role is perfect for those who are passionate about aviation and customer service, and want to make a difference in the travel industry.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to passengers, ensuring their travel experience is smooth and enjoyable.
• Manage check-in processes using our PSS system, ensuring accurate and efficient handling of passenger information.
• Handle passenger inquiries and complaints, resolving issues promptly and professionally.
• Assist in the management of our loyalty program, providing personalized services to our frequent flyers.
• Work closely with various departments to ensure compliance with aviation regulations and company policies.
• Maintain a high level of accuracy and attention to detail in all tasks.
• Stay updated with the latest industry trends and best practices in passenger services.
• Participate in team meetings and training sessions to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality, Tourism, or a related field.
• Minimum of 2 years of experience in passenger services or a related role in the aviation industry.
• Strong knowledge of aviation regulations and procedures.
• Excellent communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Familiarity with PSS system and other relevant software used in the aviation industry.
• Ability to work in a fast-paced and dynamic environment.
• Valid SIM card and ability to obtain a work permit for Bali.

🛠️ Keahlian

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