HVAC Service Coordinator (Australian Account) - Office-Based

Join Australian Outsource Desk as an HVAC Service Coordinator and play a pivotal role in supporting our Australian HVAC services account. This is a fantastic opportunity for a detail-oriented professional to thrive in a dynamic BPO environment, ensuring seamless service delivery and customer satisfaction. Based in Canggu, Ubud, you'll be the backbone of our operations, coordinating with service technicians, managing schedules, and ensuring all HVAC services are executed flawlessly.

At Australian Outsource Desk, we are committed to providing top-notch HVAC services to our Australian clients. Our team is dedicated to maintaining high standards and delivering exceptional service. As an HVAC Service Coordinator, you will be responsible for overseeing the daily operations, managing service requests, and ensuring that all services are completed on time and to the highest quality standards.

In this role, you will work closely with our service technicians, scheduling their work, and ensuring they have all the necessary tools and information to complete their jobs efficiently. You will also be responsible for maintaining our service records, tracking customer feedback, and ensuring that our clients are satisfied with the services provided.

📋 Tanggung Jawab Pekerjaan

• Coordinate and manage HVAC service schedules for technicians.
• Ensure all service technicians are equipped with the necessary tools and information.
• Monitor service performance and quality, addressing any issues promptly.
• Maintain and update service records and customer feedback.
• Communicate effectively with clients, providing updates and resolving any concerns.
• Collaborate with the team to improve service delivery processes.
• Ensure compliance with safety and operational standards.
• Provide training and support to new technicians as needed.

🎓 Kualifikasi & Syarat

• Proven experience as an HVAC Service Coordinator or similar role, preferably in a BPO environment.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Proficiency in using scheduling and project management software such as ServiceNow, Salesforce, or similar.
• Knowledge of HVAC systems and best practices.
• Ability to work in a fast-paced, dynamic environment.
• Certification in HVAC or related field is a plus.
• Fluency in English, both written and spoken.

🛠️ Keahlian

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