Healthcare Customer Service Expert (Remote - Bali, Indonesia)

Join Teleperformance, a global leader in customer experience management, as a Healthcare Customer Service Expert and become the voice of compassion and professionalism for patients and healthcare providers. In this dynamic role, you’ll be at the forefront of delivering exceptional customer service in the healthcare industry. Based in Bali, you’ll handle inbound and outbound calls, emails, and chats, ensuring patients and healthcare providers receive the support they need. This is your chance to make a meaningful impact in the healthcare sector while advancing your career in a supportive and innovative environment.

As a Healthcare Customer Service Expert at Teleperformance, you’ll be responsible for managing patient inquiries, scheduling appointments, and addressing concerns with empathy and professionalism. You’ll work with advanced tools like Salesforce, ServiceNow, and Microsoft Teams to streamline operations and enhance the customer experience. With a focus on quality and efficiency, you’ll contribute to improving healthcare accessibility and satisfaction.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound calls, emails, and chats to assist patients and healthcare providers with their inquiries and concerns.
• Schedule appointments and manage patient records using Salesforce and ServiceNow.
• Provide accurate and timely information to patients and healthcare professionals, ensuring a high level of customer satisfaction.
• Collaborate with team members to resolve complex issues and escalate problems as needed.
• Adhere to company policies and procedures, maintaining a high standard of professionalism and confidentiality.
• Participate in training and development programs to enhance your skills and knowledge.
• Monitor and report on key performance indicators (KPIs) to ensure service quality and efficiency.
• Maintain a positive and empathetic attitude, fostering strong relationships with patients and healthcare providers.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service, preferably in the healthcare industry.
• Proficient in using Salesforce, ServiceNow, and Microsoft Teams.
• Excellent communication and interpersonal skills, with the ability to handle sensitive and complex situations.
• Strong problem-solving and multitasking abilities.
• Fluent in English, both written and spoken.
• Ability to work in a remote environment and meet deadlines.
• Certification in customer service or healthcare customer service is a plus.
• Bachelor's degree in a related field is preferred.

🛠️ Keahlian

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